Monday, August 19, 2019

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Crisis Hotline: (951) 686-4357


Employees & Family - Getting Started


At some time in your life, a personal or work-related problem can begin affecting your happiness, personal well-being, work performance and career. Such times can be overwhelming and such problems can be difficult to resolve alone. When you need to talk, our EAS staff is here to help in a professional, confidential and knowledgeable manner. See below for general scheduling information.



You or a qualified family member may access your EAS benefit by making a self-referral.  This is done by simply calling our office to schedule an appointment. 


To schedule an appointment or for general information call us toll free at 1(888) 829-8999. We can also be reached on our office main lines at:

  • •  Riverside Office (951) 778-3970
  • •  Desert Office (760) 328-6863 

A referral from your supervisor, manager, regional director or doctor is NOT necessary for you to access your EAS benefit. The EAS appointment is considered your private business. Sick or vacation/annual leave balances may be used to cover the appointment time. However, with your supervisor’s approval, your FIRST appointment may be on County work time and will not be deducted from your leave balances. Departments are encouraged to grant "county time" when making a referral to EAS. This also applies when referred by EAS for psychological testing. Your supervisor may ask for proof of attendance, which EAS will provide to you at the conclusion of your visit. Requesting counseling appointments by e-mail is not recommended due to lack of privacy.



Plan to arrive 30 minutes prior to your appointment time. An early arrival allows you sufficient time to complete the initial paperwork. The first appointment including the initial paperwork could take up to 90 minutes.


If you prefer to complete your paperwork prior to your appointment, you may download the Adult Paperwork Packet or Minor Paperwork Packet. If you choose this option, plan to arrive 15 minutes prior to your appointment to complete an assessment questionnaire.


Plan to arrive 15 minutes prior to your appointment time to complete an assessment questionnaire, which will allow you time to reflect on the progress you have made since your last appointment, and what you plan to discuss in the session ahead. 



The appointment time you have scheduled is reserved for you at a specific time. If you are unable to keep your appointment, please provide us with a 24-hour cancellation notice. An early cancellation notice allows us to offer someone else the appointment time.



What you share with your EAS therapist is held in strictest confidence, even if you have been referred by a supervisor. Information may be released only by your written consent or as required by law.


The law considers therapists to be mandated reporters and requires disclosure (with or without the consent of the client) when a client is a danger to him or herself; a danger to another person or the property of another person; or when child abuse and elder/dependent abuse is suspected. 


* For additional information regarding confidentiality see the following:


        •  Notice of Privacy Practices  

Employee Assistance Services Employee Brochure (click here)